Reading that interview and one thing Horton's dad has to say which resonated with me was the interaction with the towing company. So I lived in Morgantown for 8 years. And I lived in the neighborhoods close to the stadium. And the local tow truck drivers were literal vultures towing resident's cars on game days. WE LIVED THERE AND PAID TAXES THERE! One time they were hooking up my neighbor's car and we surrounded the tow truck and wouldn't let him leave. He grabbed a crowbar, we grabbed baseball bats. Cops came, I was irate and almost rested that despite the guy showing his driver's license to the driver the tow truck driver thought it was his right to impound the car. So they are jackals and I can feel for what Ithiel went through because I personally experienced it.
So in those heightened emotions, a copy can either take a reasonable approach and diffuse the situation, or he can be a prick and escalate a situation that absolute had no business or need to be escalated. So I complete get what Mr. Horton was saying. And I am white.