So I just spent one of the most exasperating hours of my life on the phone with ESPN Plus technical support.
ESPN Plus provides the streaming service for the ACC Network, the SEC Network and others to stream all of the games that aren’t shown on the main network channel. You have to have a cable or internet provider which carries the ACC Network to view them. I know that is a problem for some in Pittsburgh, but I have DirecTV which carries it.
So, I have been able to watch the ACC Network Extra programming through my ESPN Plus app diff two seasons. My smart TV has the ESPN App on it, I programmed my account info in it, and I watch. Usually with a lot of buffering because I have poor internet service.
Today, I turned it on to watch the baseball game. I got a message that the broadcast is not part of my broadcast package. I tried turning on the FSU game. Same message. I went to the ESPN Plus app in my phone which has the same subscriber info. Got the game. Am I content watching it in a 6 inch screen with no announcers. No. So I call ESPN Plus app tech support. Spent a full hour with them. Talked to 5 people. No reasonable explanation. They say they aren’t responsible for the broadcasts by the ACC Network. I said you broadcast them. They denied that. I said I’m watching the program right now in your app on my phone. They didn’t believe me. I sent them a screen shot of the broadcast in PIP on the app so under it you can see the programming options which includes the game.
They transfer me to a supervisor. He says they aren’t responsible for any problems with any broadcasts except ESPN. We dance around again. Why can I see it in my phone? Why can’t I see it on my TV? It’s not our responsibility. Call the ACC Network.
I do. I Google ACC Network phone number. “If you just need to talk to a real person, please don’t hesitate to call us at 1-800-447-7667.” I dial. I get a message saying their voicemail is full. Please try back later.
I cast my phone image to my TV. Now I am watching it on my 49” TV. I could have done that an hour ago, but I wanted an answer as to why all of a sudden after two years I can’t watch the ACC Network Plus programming on my TV app. I still don’t have one and doubt if I ever will.