As always DT, a well written and thoughtful post.
I come at it a bit differently than you though. Though a native Western Pennsylvanian, I only became a Pitt hoops fan after I moved back to the area in the 1990's. I've had season tickets since the Pete opened, so I've been spoiled by the success. But I have little allegiance to Pitt as a University, I don't particularly support the football team (I root for any of the local teams--Penn St, WVU or Pitt--about equally) and I view my investment in the Panther Club solely as an investment in tickets to a sporting event.
But I have been very invested in Pitt hoops. Going to the ACC tournament, some BE tournaments, away games in Miami, Louisville, Georgetown and even Auburn. I go to all the games, even the pre-season ones, and lots of the post-season ones, from Dearborn to Boston, and yes the CBI. I track the recruits and then follow the careers of the players. I cheer heartily at games (and much to the chagrin of my wife), yell lustily at the refs.
But underneath it all, I am a paying customer, buying a product, and the product they are selling now stinks, and they need to fix it immediately. Its as if I bought a car that needs a recall--I don't want them to say, just drive it a few years, we'll fix that rattling then. I don't want to hear that the University of Pittsburgh is too poor to fix this product--that's not my problem, but theirs.
Now I understand that many alumni have a loyalty to their schools, that I personally do not understand--my view is that purchasing an education is no different than buying any other product. I'm an alumnus of St Johns, but once my final tuition bill was paid, I had no more loyalty to them than I do to that 1968 Mustang that I once owned. But I understand many people feel differently, and don't view things the same way, they can't conceive of trading sports loyalties like trading in cars.
But for me, the question is what product do I continue to buy going forward. I wish Duquesne had a better program, RMU could be fun, and I've said it before on this board, that if I lived south of Pittsburgh, I could easily see myself becoming a WVU season ticket holder, the drive from there isn't that far.
But because I am still emotionally invested in this product (I did also like that Mustang quite a bit), I want them to fix it. But if Stallings is still here next year, I'm 50/50 as to whether I will still be buying their product (and it's only that high because of Panther Club point considerations). If he is here and they are again an ACC bottom feeder though, my chances of buying the product in 2018-19 are about 0%.